Response from the service provider (ITSportsnet)…
If they are creating new children - they have to select their gender - if they do not it gets grayed out -
If you have specific examples - then we can fix them for you - first name last name and email address is what we will need
Most of the times - we end up finding that parents create duplicates-
OWHA is very strict on gender changes or not having the gender in the system thus why it is greyed out when first entered....
They should be adding family members under edit family - and choose the gender there -
If they have an adult profile - with no gender - it is because it was never selected before but now that it is a required field - it is blank - we should have all blank genders fixed by end of this week - in the members area - so that this will decrease that issue.
Sorry - there is nothing else we can do - but just update the information for you
ivrnet customer care
Response from OWHA…
The following fields are mandatory: first & last name, gender, DOB, full address including the postal code and home phone (a primary phone number).
For any existing profiles with missing information, OWHA will update the gender & DOB but the address & phone number must be updated by the Association Registrar.